Privacy Policy

SaharaDesk Limited (“SaharaDesk”) respects your concerns about how we use the personal and company information we collect from you through our website and other methods of communication. This privacy policy describes how SaharaDesk collects, uses, and shares personal information of users of our website, https://www.saharadesk.com/, its subdomains, and any products or services offered by SaharaDesk.

Collection of Information

SaharaDesk collects data directly provided to us to enable us to operate effectively and provide you with the best experience with our products and services, including: information you give us (name, job title, company name, postal address, email, phone number, username, password, and demographic information); information we collect from other sources (e.g. connected apps or websites using our API); information automatically collected (operating system, browser type and language, referring website, pages viewed, time on page, IP address, and usage of our site); cookies used to remember preferences, analyze traffic, and understand user behaviour; and Web beacons used to manage cookies, count visits, and measure email engagement.

Use of Personal Information

SaharaDesk may use your personal information to operate, maintain, and improve our site, products and services (including payments, receipts, customer support, safety features, authentication, and product updates); to communicate with you and respond to questions; to send communications about our products, promotions, news, and events where permitted by law; to comply with applicable laws and court orders; to exercise our legal rights and prevent fraud or abuse; and to personalize and improve the Services, including features, content, and advertisements.

Sharing of Personal Information

SaharaDesk shall not disclose your personal information to any third parties other than with your prior consent. SaharaDesk may share personal information for legal, protection, and safety purposes, including complying with the laws of the countries we operate in and lawful requests and legal processes.

Retention of Information

We retain your data for as long as we reasonably require it, and in any event only as long as you use our products and services. When you no longer use our products and services, we will delete your data, though we may retain certain logs, email addresses, tax information, communications, and transactional information for auditing, tax, and financial purposes. You are responsible for keeping your password confidential. If we receive legal process pertaining to your use of our products and services, we will retain your data as long as we, in good faith, believe necessary to comply. You may request deletion of your personal data; we respond to such requests by email within 6 months and will specify the deletion period, though you will not be able to use products for which data has been deleted.

Security of Your Personal Information

Personal information and data is handled with care and integrity. SaharaDesk has implemented physical, electronic, and managerial procedures to safeguard and secure the information collected, and monitors and tests its systems from time to time, adjusting safeguards as circumstances require. If SaharaDesk becomes aware of unauthorized access to your data or any other security breach, we will notify you in writing and fully cooperate to prevent or stop the breach, comply with applicable laws, remedy the breach, and indemnify the Customer for related losses, damages, costs and expenses.

Data Location

Microsoft Azure is our selected third-party vendor for storing and processing data and personal information, with servers located in the US, Europe and South Africa. Data generated from you and your personal information may also be stored and processed in our Nairobi office.

Privacy Policy Updates

SaharaDesk reserves the right to change the provisions of this privacy policy at any time. We will alert you to changes by indicating the date the policy was last revised. Your continued use of the Website following the posting of a revised policy constitutes your acceptance of the changes. We encourage you to review our privacy policy whenever you visit the Website.

Contact Us

Questions about this policy? Email info@saharadesk.com or write to Sahara Desk Ltd, Upperhill, Kiambere Road, Cassia Court D4, Nairobi, Kenya.