Frequently asked questions

SaharaDesk is offered by Sahara Desk Ltd, a company based in Upperhill, Nairobi, Kenya, with a regional office in Lusaka, Zambia. We build and support the platform directly, so you deal with the team behind the product.

Click Book a Free Demo, email us at info@saharadesk.com, or message us on WhatsApp. Share a few details about your operation and we will schedule a walkthrough tailored to your maintenance workflows.

There is nothing to install. SaharaDesk is fully cloud-based, so you access the web app from any browser and download the mobile app for field teams. We handle setup, configuration, and onboarding with you.

Pricing is scoped to your operation, based on your plan and needs rather than a fixed per-seat fee, since user access is unlimited. Contact us for a tailored quote and we will recommend the right plan for your team.

During office hours, Monday to Friday, 8:00 AM to 5:00 PM (EAT in East Africa, CAT in Southern Africa), we aim to respond to enquiries within 48 hours.

SaharaDesk operates across East and Southern Africa, including Kenya, Uganda, Rwanda, and Zambia, with local support teams in Nairobi and Lusaka. The cloud platform is accessible wherever your teams work.

You can reach support by email at info@saharadesk.com, on WhatsApp, or through the Support page. Existing customers also have dedicated regional support contacts in Nairobi and Lusaka.

Tell us your company name, industry, number of sites or locations, roughly how many people will use the system, and the maintenance challenges you want to solve. The more context you share, the faster we can tailor a demo and quote.

Yes. SaharaDesk runs on secure cloud infrastructure with role-based access controls and full audit trails, so every action is logged and only the right people see the right data.

Yes. Send an email or WhatsApp message any time, and our team will respond during the next business hours. For urgent issues, existing customers can use their regional support contact.