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Restaurant & QSR
Domino’s Pizza & Cold Stone Creamery: one maintenance standard across every outlet
Kenya · 24 locations1 year on SaharaDesk
03Case study 03 / 03
One platform
1
Unified maintenance platform
Capabilities
8
Core capabilities live across outlets
Visibility
100%
Visibility across the restaurant network
The situation
A restaurant network growing outlet by outlet accumulates maintenance practice the same way: location by location, each with its own habits. Planning, execution, asset visibility and performance measurement all existed — but not consistently, and not visibly from the centre.
The outcome
- One platform for planning, execution and visibility
- Centralised insight for operational decision-making
- Consistent performance measurement of process and technician output
What was implemented
- Centralised maintenance request and work-order management
- Corrective and preventive maintenance planning across outlets
- Work costing approvals and contractor management
- Executive reporting and performance measurement
- Asset history and lifecycle tracking
- Performance measurement of process and technician output
Why this matters
A consistent maintenance standard across every outlet — the same playbook, proven and already running. For a network still growing, every new location opens onto an established process rather than inventing its own.
Your operation could be the next story
Every deployment on this page started with a demo against real workflows. Bring yours and see what the first year looks like — a reference call with an operator can be arranged on request.